What Queen Elizabeth can teach us about Employee Engagement

Last week, a pal from high school posted her engagement on Facebook. I’ve not seen her in years, but this was big news. I’m in my forties; most everyone is past this stage and their kids aren’t quite there yet. Of course, I’m in HR, so it got me thinking about employee engagement, which, like the marriage kind, is about knowing where you are heading and committing to it; understanding that it may be hard, but being compelled by what you will gain.

Queen Elizabeth is celebrating her Diamond Jubilee. Sixty years on the throne! This is a very wealthy woman who could get away doing a lot less than the hundreds of appearances, charitable activities and state events she completes each year. She’s engaged, and we can take a few lessons from her:

“Begin with the end in mind”: Do I sound dated quoting Steven Covey? Don’t care! He got it right. The key to engagement is starting with a clear view of what is ahead. Queen Elizabeth was born and raised knowing what her future might hold and had lots of time to understand why it mattered. In today’s “buyers’ market” for talent, there’s a temptation to skip over the sell; employees and prospective employers should be grateful for a job. In fact, it is now more important than ever to focus every employee and prospect on what the company, the team and their job/prospective role is all about. A tough economy calls for clarity, focus and excellence from every player on the team.

“Respect the individual”:  Not everyone in Britain believes in the monarchy, or agrees with everything it represents. Despite this, the Queen relies on certain courtesies. Respect for the individual is a core value, or at least claimed, but some companies fail to recognize how this fuels engagement. Most employees understand that times change, and they may be asked to produce more and adapt over time. Many understand that their employers can’t promise raises, promotions or even continued employment in today’s market. No matter the challenges, respect can always be offered in the workplace. You don’t need to bow, curtsy or call your people “Ma’am”, just listen to them, share openly and frequently, treat them fairly and do as you say.     

“Work hard”: Katie Couric asked a member of the Queen’s staff, “….400 events a year and there are only 365 days. Do you ever ask her to take it easy?” After an uncomfortable giggle, the answer was “no”. Too often, employees are constrained by managers, co-workers, unions and HR departments. Employers need to strike a balance between focus and constraint: employees are in it to win, and they demand license to exceed expectations.

“Celebrate”: I’m pretty sure that Queen Elizabeth could live happily without ever attending another party or ball. I’m sure she has enough jewels, has knighted enough luminaries, bestowed enough medals and invited enough celebrities to tea. She doesn’t stop, though, and I’ve even seen pics of her chatting with Lady Gaga! The Olympics are in London this summer, so Britain really doesn’t need another reason to celebrate, but celebrate it will! Queen Elizabeth won’t get a raise in her allowance for reaching 60 years, (in fact, she’s reduced her spending in respect of austerity measures). She will get a parade, and there will be many parties which she will never reach or see. Engaged employees are supported by celebration and recognition, and it doesn’t just impact their personal commitment, but draws others into the fold.

 Four simple steps to a “royally engaged” workforce!